Customer Success Lead

Customer Success is growing at Cooee.

Which means we’re looking for someone who can lead teams, build processes, manage customers, drive conversion thinking, handle scale… and still keep their sense of humour.

This is not a maintenance role.

This is a build, optimise & scale role.

Lead and mentor the Customer Success function

Drive customer retention, engagement, growth, and business outcomes

Build operational processes that actually work in startup reality

Improve team efficiency, workflows, and customer success playbooks

Partner with product, leadership, data, and cross-functional teams

Turn customer feedback, data, and insights into business action

Guide brands on performance improvement, visitor behaviour, and conversion opportunities

Strong understanding of ecom...