Customer Success Manager - BytePlus (GenAI & SaaS)
Location
dubai, dubai
Job Type
Full-time
Category
Other-General
Posted
June 18, 2026
Key Responsibilities
- Serve as the primary technical point of contact for key enterprise accounts, building strong long‑term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
- Provide expert technical guidance during the post‑sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.
- Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on‑time completion and continuous support.
- Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
- Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.