Customer Success Manager (Calgary)

We are looking for a proactive and customer‑focused Customer Success Manager to build solid client relationships, ensure customer satisfaction, and drive long‑term retention. The ideal candidate will help clients achieve their goals using our products/services while identifying opportunities for growth.

Key Responsibilities

• Manage and nurture relationships with assigned clients
• Guide new customers through onboarding and setup
• Understand customer goals and align solutions to meet their needs
• Conduct regular check‑ins (calls, emails, meetings)
• Monitor customer usage, performance, and satisfaction
• Address concerns and resolve issues in a timely manner
• Proactively prevent churn and improve retention rates
• Identify upsell and cross‑sell opportunities
• Collaborate with sales, support, and operations teams
• Maintain accurate records in CRM systems

Requirements

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