Customer Success Manager

Our Customer Success Managers own a mixed portfolio of customers and are responsible for helping those customers realize meaningful value from their investment in Coconut Software.

This role is focused on post-implementation success: driving adoption, leading strategic conversations, demonstrating business impact, and helping customers connect their goals to measurable outcomes. You will manage a book of named accounts while also contributing to scaled customer success motions that help us support customers efficiently and effectively across the lifecycle.

This role is ideal for someone who can build trusted relationships, lead thoughtful and executive-ready conversations, and turn customer data, product usage, and workflow context into clear recommendations and next steps. You know how to balance proactive account management with scalable programs, and you are motivated by helping customers achieve results, not just complete tasks.

You are equal parts rel...