Customer Success Manager

Our client, a growing U.S.-based optical solutions company, is looking for a part-time Customer Success Manager to support customer communication, lead follow-up, operational workflows, and executive support initiatives.

This is a hybrid customer-facing and operational role ideal for someone who enjoys helping customers, staying organized, and supporting a growing business environment where responsiveness and initiative are highly valued.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat
• Handle inbound calls and customer follow-up
• Support customer communication regarding eyeglass lenses and optical products
• Capture and organize incoming leads and customer information
• Maintain operational and customer-related reports
• Assist with scheduling, coordination, and executive support tasks
• Manage internal communication and follow-up workflows
• Support customer satisfa...