Customer Success Manager
Location
Copenhagen, Copenhagen
Job Type
full_time
Category
Business Operations Specialists
Posted
June 19, 2026
Your mission
As a Customer Success Manager, you will act as a trusted advisor throughout the customer journey, driving adoption, customer satisfaction, retention, and long-term success. You will build strong relationships with key stakeholders and proactively ensure customers realize measurable value from their investment in Matrix42
What you will do
- Build and maintain strong relationships with assigned customers, acting as a trusted advisor throughout their customer journey.
- Drive customer adoption, engagement, and value realization across our solutions.
- Develop and execute Customer Success Plans aligned with customer goals and business objectives.
- Conduct regular business reviews and other value-focused customer engagements.
- Monitor customer health, identify risks proactively, and implement mitigation plans to maximize customer success and retention.
- Advocate for customers internally and collaborate closely wi...