Customer Success Manager – Digital and Scale
Location
Vilvoorde, Flanders
Job Type
Full-time
Category
Business Operations Specialists
Posted
June 09, 2026
Challenge?
- Design and manage 1-to-many customer success programs (digital onboarding journeys, email campaigns, webinars, academy).
- Monitor customer health through usage analytics, satisfaction scores, and engagement KPIs, help us reshape that we identify risk and opportunities.
- Identify triggers for upsell, cross-sell, and churn risk, and implement playbooks for each scenario.
- Intervene 1:1 with high-potential or a...