Customer Success Manager

Employer Overview

Our client is an internationally recognised PropTech SaaS organisation who support organisations by using real-time data to provide informed decisions relating to workplace design and maximising working conditions.

Job Description

We are looking for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them to make the most and find value in our clients products and solutions.

You will monitor clients through the analysis of data, networking with internal teams and providing improvements to the quality of the customer experience through product support and handling customer complaints and feedback.

The customer success manager will work closely with Account Managers helping them to deliver planned growth by ensuring high levels of c...