Customer Success Manager (f/m/d)

Utimaco • Aachen, North Rhine-Westphalia, Germany • Posted June 07, 2026

Location Aachen, North Rhine-Westphalia

Job Type Full-time

Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted June 07, 2026

Your tasks
We are seeking a Customer Success Manager to serve as a strategic partner to our customers throughout their lifecycle - from pre-sales engagement through deployment, delivery, and ongoing account management. This role combines technical expertise, project management, and strong customer-facing skills to ensure successful solution adoption and long-term customer satisfaction.
Key Responsibilities
Act as a trusted advisor to customers during pre-sales, supporting solution design, technical discussions, and value positioning in collaboration with Sales
Lead end-to-end customer onboarding, implementation, and deployment projects, ensuring delivery on time, within scope, and aligned with customer expectations
Manage customer accounts post-implementation, driving adoption, retention, and expansion opportunities
Translate customer requirements into clear project plans, coordinating cross-functional teams including Product,...
            

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