Customer Success Manager (FTC)

We are at an exciting stage in our growth as a regulated digital health company, with increasing traction in the clinical trials and life sciences space.

As we scale our customer base, ensuring that clinical site staff and end-users can confidently adopt and use our platform is critical to delivering strong outcomes for sponsors, sites, and patients.

This is a fixed term position (maternity cover) to end June 2027.

The Role

We’re looking for a Customer Success Manager to support onboarding, training, and adoption across the Little Journey and Trial Flow platforms.

This is a highly customer-facing role focused on helping site staff and end users feel confident using our products through engaging live training, onboarding support, and day-to-day customer enablement activities.

This role is ideal for someone who enjoys working directly with customers, delivering training, solving problems collaboratively, and helping users get the mo...