Customer Success Manager (Global Remote | SaaS)
Location
Cape Town, Western Cape
Job Type
Full-time
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted
June 18, 2026
Empower creators. Champion their success. Scale impact. 💥
We’re Passion.io - and we’re on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve found their people.
But….. This isn’t your average CSM role.
You won’t just be responding to tickets or sending check-ins - you’ll be an activation and retention strategist, guiding high-impact creators through their app journey and helping them grow their business from idea to income.
🎯 What You’ll Actually Be Doing
💡 Your zone of genius: onboarding + retention + strategic touch-points. <...