Customer Success Manager, Japan
Location
Japan, Tokyo
Job Type
Full time
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted
June 13, 2026
Customer Success Manager, Japan
Monotype is looking for a Customer Success Manager to support and grow relationships with our enterprise customers in Japan.
In this role, you will act as a trusted advisor to key customers, helping them adopt, optimize, and realize long-term value from Monotype’s Font Management Platform. You will own the post-sales customer relationship from onboarding through renewal and expansion, ensuring strong engagement, high satisfaction, and measurable customer success.
Key Responsibilities
- Serve as the primary post-sales contact for a portfolio of enterprise customer accounts in Japan.
- Build trusted relationships with customers by understanding their business priorities, operational needs, and success goals.
- Lead customers through onboarding, product adoption, training, and ongoing platform usage.
- Monitor customer engagement, usage trends, and account health to proactively iden...