Customer Success Manager
Location
Kenya, Kenya
Job Type
Full-time
Category
Business Operations Specialists
Posted
June 19, 2026
Customer Success Manager (CSM / Account Manager, SaaS, Renewals & Growth) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. client business hours
About the Role
We’re hiring a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, and protect + grow revenue.
This is not a support-only role.
You will:
- Manage a portfolio of accounts
- Drive onboarding and adoption
- Identify risks early and prevent churn
- Own renewals and expansion opportunities
If you think in terms of retention, expansion, and client value — this role is built for you.
What You’ll Own
1. Onboarding & Product Adoption
- Lead onboarding and define success ...