Customer Success Manager
Location
london, england
Job Type
Full-time
Category
Management & Operations
Posted
June 08, 2026
About the Role
In this role as a Customer Success Manager you will:
- Onboard and Enable: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success.
- Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters’ legal products.
- Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed.
- Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey.
- Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives.
- Enha...