Customer Success Manager

We’re looking for a Customer Success Manager to look after a portfolio of auction clients who rely on our software every day. Your job is to make sure clients are happy, confident, and getting real value from the platform — and that renewals and growth happen without drama.

Location

Northampton (hybrid/office-based depending on need)

Full Time

This role suits someone who is friendly, calm, organised, and an excellent communicator. You’ll be proactive, collaborative, and comfortable coordinating internal teams so clients always feel informed and supported. You’ll also become a product expert quickly and be confident supporting clients in real auction settings when needed.

Reporting line

Reports to the Managing Director. Works closely with Sales Support, Technical Delivery, Support, and Product/Engineering.

What success looks like (monthly scorecard)

You’ll be successful in this role if you consistently deliver: