Customer Success Manager - PropTech (SaaS)
Location
slough, england
Job Type
Full-time
Category
Management & Operations
Posted
June 15, 2026
Customer Success Manager - PropTech (SaaS)
slough, south east england, United Kingdom Company: JR UK Client / Employer: Chapman Tate Associates
Posted:
Job reference:
Key Responsibilities
- Serve as the primary day‑to‑day contact for a portfolio of customers, building trusted relationships with key stakeholders and maintaining a strong understanding of their goals, challenges, and priorities.
- Lead customer onboarding activities, ensuring a smooth transition from implementation to ongoing platform adoption and success.
- Deliver regular customer check‑ins, strategic reviews, and training sessions to drive engagement, platform utilisation, and customer satisfaction.
- Monitor customer health metrics, product usage, and engagement trends to proactively identify risks, address concerns, and support long‑term success.
- Act as the voice of the customer internally, working closely with...