CUSTOMER SUCCESS MANAGER

Position: Customer Success
Department: Success
Company: Hello Technology Pte Ltd
Reports to: Regional Sales Leader
Type: Permanent, Full-time

This role is employed by Hello Technology Pte Ltd in Singapore, which is part of the Soprano Design Group.

POSITION SUMMARY

As a vital part of the Sales team, Customer Success plays a key role in ensuring long-term customer satisfaction, retention, and revenue growth. Your primary goal is to guide clients through every stage of their journey from onboarding and training to upselling and renewal, helping them get the most out of the Soprano platform.

Your impact will resonate across every customer touchpoint from uncovering new use cases and growth opportunities alongside our Business Development team, to strengthening client relationships through expert technical support and proactive engagement. By promoting both existing an...