Customer Success Manager

NTL India Ltd., founded in 1999, is a leading transport solutions provider with over 25 years of experience, catering to diverse industries such as IT, Non-IT BPOs, manufacturing, pharmaceuticals, hospitals, telecommunications, and more. Operates in multiple major cities such as Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Pune, Gurgaon, Kolkata, and also extends operations to Coimbatore, Goa, Ahmedabad, Agra, Jaipur, and Kochi. We’re Hiring! Job Title: Assistant Manager – Customer Success Location: Chennai No’s of Positions: 2 Key Responsibilities • Manage a portfolio of key corporate clients, ensuring retention and proactive issue resolution. • Conduct daily/weekly client visits, NPS surveys, and performance reviews to optimise ETS delivery. • Identify upsell/cross-sell opportunities (e.g., EV fleets, ESG reporting) and collaborate with sales/ops teams. • Handle escalations, coordinate with vendors/drivers, and maintain detailed CRM reporting (Salesforce preferred). • Drive continuo...