Customer Success Manager

Our client, a growing U.S.-based optical solutions company, is looking for a part-time Customer Success Manager to support customer communication, lead follow-up, operational workflows, and executive support initiatives.This is a hybrid customer-facing and operational role ideal for someone who enjoys helping customers, staying organized, and supporting a growing business environment where responsiveness and initiative are highly valued.Key ResponsibilitiesRespond to customer inquiries via phone, email, and live chatHandle inbound calls and customer follow-upSupport customer communication regarding eyeglass lenses and optical productsCapture and organize incoming leads and customer informationMaintain operational and customer-related reportsAssist with scheduling, coordination, and executive support tasksManage internal communication and follow-up workflowsSupport customer satisfaction and relationship management effortsMaintain fast and professional communication standardsSuccess i...