Customer Success Program Manager
Location
whitby, durham region
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
What you'll do
Operational Management:
- Create and trackoperational clientrequests through to resolution
- technology requests with technical services/application support teams
- client support requests with VIP / client support teams.
- Include training and follow up on requests as needed
- Oversee program intake processes for new and existing clients.
- Deliver regular operational reporting (ad-hoc, automated, and dashboarding).
- Monitor program metrics and performance with analysis
- Handlemarketing requests and provide VIP/client support.
- Support implementations, including training and follow-up.
- Manage risk and compliance tasks, ensuring all processes are followed.
Client Engagement:
- Lead client meetings - regular client meetings and EBRs quarterly or semi-annually as per client requirements.
- Develop andmaintainregular touchpoints with c...