Customer Success Representative

OverviewAs a Customer Success Representative (CSR) in the Southern Hemisphere, you will be the primary point of contact for our valued small fleet business customers in the AU & NZ Regions.You will manage bronze customer accounts, drive retention and growth, resolve customer inquiries efficiently, and deliver a best-in-class customer experience.This role requires excellent communication skills, strong problem-solving abilities, and a customer-first mindset to ensure customer satisfaction and loyalty.ResponsibilitiesOwn the customer lifecycle for assigned small fleet business accounts, focusing on retention, renewals, and customer satisfaction.Proactively engage customers to understand their needs, promote product adoption, and identify upsell opportunities.Accurately update and maintain customer records and interactions in CRM systems (Salesforce, SAP).
Manage high volumes of customer queries via phone, email, and chat, ensuring timely and professional resolution.Resolve routine...