Customer Success & Retention Specialist
Location
Mexico, ciudad de méxico
Job Type
Full-time
Category
Other-General
Posted
May 28, 2026
We’re looking for a Customer Success & Retention Specialist who genuinely enjoys understanding people and building strong customer relationships. This role goes beyond reactive support — we want someone proactive, empathetic, and capable of turning challenging customer conversations into opportunities to build long-term trust and retention.
This is a customer-centric, multichannel role focused on proactive engagement and retention across phone, chat, and email.
Please note that only candidates based in Latin America will be considered for this position.
Working Hours: Monday to Friday with one working weekend a month. 9am - 6pm Pacific or Central time.
Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.
Responsibilities
Build strong relationships with customers through personalized communication
Identify churn risks and proactively support retention
Understand customer needs and provide tailored...
This is a customer-centric, multichannel role focused on proactive engagement and retention across phone, chat, and email.
Please note that only candidates based in Latin America will be considered for this position.
Working Hours: Monday to Friday with one working weekend a month. 9am - 6pm Pacific or Central time.
Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.
Responsibilities
Build strong relationships with customers through personalized communication
Identify churn risks and proactively support retention
Understand customer needs and provide tailored...