Customer Success Specialist
Location
Chicago, Illinois
Job Type
Full-time
Category
computer-and-mathematical
Posted
June 11, 2026
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Success Engineer (India)
Type: Contract
Compensation: $20,000–$35,000
Location: Remote
Role Responsibilities
- Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
- Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand produ...