Customer Success Specialist
Location
ciudad de méxico, ciudad de méxico
Job Type
Full-time
Category
Apoyo comercial
Posted
June 19, 2026
- Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
- Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
- Continuous monitoring of customer health to better inform account management and expansion strategy.
- Drive upgrade revenue through increased product adoption and increased usage.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
- Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
- Spur customer account growth through deep knowledge of the product/service and the custome...