Customer Success Specialist

JOB PURPOSE:

The Customer Success Engineer (CSE) combines strong technical expertise with a customer-focused approach to deliver an outstanding post-sale experience, from onboarding through day-to-day operations and product support. Through hands-on guidance and proactive engagement, the CSE enables customers to maximize the value of their investment in Haivision’s broadcast solutions.

This role requires solid expertise in networking, video distribution technologies, streaming protocols, and broadcast workflows.

The position includes working non-standard schedules to support global customer operations, including evening and night shifts, as well as regular weekend hours as part of the standard work schedule. Periodic travel to customer sites is also required for onboarding, key deployments, and onsite support. Participation in a 24/7 on-call rotation is expected to ensure continuous support coverage.

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