Customer Success Specialist

IntelliThink is hiring a Customer Success Speicalist to work with our steel and cement accounts in Eastern India. You will be the primary relationship owner for plant-level customers, ensuring they get measurable value from IntelliVibe our AI-powered predictive maintenance platform. This is a field-facing role with real ownership: you drive onboarding, adoption, renewals, and expansion. What You'll Do • Lead customer onboarding and train plant maintenance and reliability teams on IntelliVibe dashboards, alerts, and RCA workflows. • Own monthly business reviews, tracking KPIs like downtime avoided, MTBF improvement, and maintenance cost savings. • Build trusted relationships across levels from maintenance engineers on the shop floor to plant heads and C-suite. • Manage renewals and identify opportunities to expand coverage to additional assets or plants • Represent the customer's voice internally, feeding product and engineering teams with field insights. What We're Looking For • 5-9 ...