Customer Success Specialist

Verz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Customer Success Specialist to join our team and contribute to our growth in the digital space.

As a Customer Success Specialist, you will play a crucial role in ensuring the smooth operation, managing website maintenance and its renewals and ensuring client satisfaction throughout the renewal process. You will collaborate closely with other team members to deliver outstanding support and service to our clients.

• Proactively reach out to existing clients via phone, email, WhatsApp and in-person meetings to discuss website maintenance renewals.
• Understand clients current website maintenance needs and provide personalized recommendations for renewal packages based on their requirements.
• Prepare and present renewal propos...