Customer Success Specialist (Telesales)

Singapore - Fintech Startup | Full-Time | On-site

At Lendela, we are looking for a Customer Success Specialist (Telesales) who takes ownership, values team success, and is motivated by long-term growth. This is a role for someone who thrives in a KPI-driven environment and is passionate about delivering exceptional customer outcomes across the full customer journey.

In this role, you will be accountable for progressing customers from initial enquiry through to successful loan application with our financial partners. Success comes from strong customer understanding, accurate information sharing, and effective matching of customers to suitable loan options — supported by disciplined follow-ups and consistent performance against conversion targets.

As a Customer Success Specialist (Telesales), you will:

• Manage the full customer journey from onboarding t...