Customer Success Strategy Manager
Location
ottawa, on
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Enhance customer experiences as a Customer Success Manager. This role demands excellence in managing client programs, ensuring delivery on promises, and optimizing the customer journey.
As a Customer Success Manager, you'll oversee customer health metrics and retention strategies. You'll define project plans, nurture lasting relationships, and collaborate internally to address customer needs effectively. This role also requires conducting program reviews and supporting the Sales team in achieving renewal targets.
Key Responsibilities:
• Develop and execute customer project plans
• Monitor customer health and retention metrics
• Conduct program reviews for alignment with client goals
• Analyze performance metrics for continuous improvement
• Collaborate with sales and support teams
Requirements:
• At least 3 years in customer success, consulting, or similar roles
• Strong consultative skills with clients
• Proficient in data analysis using Excel
• Exc...
As a Customer Success Manager, you'll oversee customer health metrics and retention strategies. You'll define project plans, nurture lasting relationships, and collaborate internally to address customer needs effectively. This role also requires conducting program reviews and supporting the Sales team in achieving renewal targets.
Key Responsibilities:
• Develop and execute customer project plans
• Monitor customer health and retention metrics
• Conduct program reviews for alignment with client goals
• Analyze performance metrics for continuous improvement
• Collaborate with sales and support teams
Requirements:
• At least 3 years in customer success, consulting, or similar roles
• Strong consultative skills with clients
• Proficient in data analysis using Excel
• Exc...