Customer Success & Support
Location
barcelona, cataluña
Job Type
Full-time
Category
Recursos humanos
Posted
June 17, 2026
Job Description
Your mission
Make sure every client gets the maximum value from Didit. You'll be the primary point of contact for support — guiding users through their verification flows, resolving complex queries, and building the long-term trust that keeps customers growing with us. You're the bridge between our technology and the businesses that rely on it every day.
What you'll do
- End-to-end support — guide clients through configuring their verification flows for a seamless experience, proactively.
- Resolve issues fast — act as a product expert and clear operational doubts about the platform with speed and precision.
- Be the client's advocate — listen deeply to needs and feedback, and turn them into actionable insight for product and engineering.
- Drive onboarding — help new customers nail their first steps on the platform for a high-impact start.
- Own the relationship