Customer Success Web Support Role
Location
burnaby, metro vancouver regional district
Job Type
Full-time
Category
Other-General
Posted
June 27, 2026
Be a digital concierge for sustainable grocery solutions with Randstad as a Customer Success Representative for their e-commerce platform in Burnaby, BC. Leverage your tech skills to enhance user interactions.
In your role as a Customer Success Representative (Web Support), you will support community members navigating a grocery e-commerce website. The position demands proactive technical support to solve issues like account setups and order modifications efficiently. Knowing the sustainable food market will enable you to provide contextual assistance.
Key Responsibilities:
• Assist users with website navigation and issues
• Guide order customization and manage delivery tracking
• Report user interface challenges to technical teams
• Deliver effective workarounds for technical problems
• Educate users on subscription management features
Requirements:
• Minimum 1 year in tech support or customer service
• Comprehensive technical proficiency with web tools
In your role as a Customer Success Representative (Web Support), you will support community members navigating a grocery e-commerce website. The position demands proactive technical support to solve issues like account setups and order modifications efficiently. Knowing the sustainable food market will enable you to provide contextual assistance.
Key Responsibilities:
• Assist users with website navigation and issues
• Guide order customization and manage delivery tracking
• Report user interface challenges to technical teams
• Deliver effective workarounds for technical problems
• Educate users on subscription management features
Requirements:
• Minimum 1 year in tech support or customer service
• Comprehensive technical proficiency with web tools