Customer Support Advisor (Debt Management)
Location
belfast, belfast
Job Type
Full-time
Category
Customer Service | Advising
Posted
June 08, 2026
Honeycomb is delighted to partner with a respected and long-established banking organisation in Northern Ireland to hire a Customer Support Advisor on a 4-6 month temporary contract, based in Dunmurry. This is a fantastic opportunity to join a trusted institution known for delivering exceptional service and supporting customers across Northern Ireland with empathy, expertise, and care.
The Role
As a key member of the Customer Support Team, you will support customers through telephone-based conversations, helping them understand their financial circumstances, offering clear guidance, and putting the right solutions in place.
Key Responsibilities
- Proactively contacting customers by phone, in writing, and occasionally face-to-face to discuss financial solutions.
- Identifying customers who may be experiencing financial difficulty or vulnerable circumstances and providing tailored advice.
- Ensuring al...