Customer Support Agent – Digital and Voice Support at Influx

Confidential • Kenya, Kenya, Kenya • Posted June 17, 2026

Location Kenya, Kenya

Job Type Full-Time

Category Other-General

Posted June 17, 2026

Job Description
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

Customer Support Agent – Digital and Voice Support
Essential Duties:
Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues

Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs

Liaison with other departments to resolve customer issues

Communicate effectively and with a positive tone with peers and your manager

Contribute to a high-performance and friendly workplace culture

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customers, clients, and...

Interested in this role?

Click the button below to start your application.

Apply Now