Customer Support Agent
Location
metropolitan borough of solihull, england
Job Type
Full-time
Category
Human Resources
Posted
June 20, 2026
We’re looking for a passionate and customer-focused Customer Support Agent to join a fast-paced, global Customer Experience team. In this role, you’ll deliver world‑class service across multiple channels including email, social media, and web chat – ensuring every interaction feels personal, insightful, and aligned with the brand experience.
The salary is £26,780 per annum.
What You’ll Be Doing
- Managing customer interactions end‑to‑end, ensuring a timely and effective resolution for every query
- Delivering exceptional service across email, live chat, and social media channels
- Acting as the voice of the customer – providing feedback and identifying areas for improvement
- Making confident, customer‑first decisions while balancing business impact
- Proactively identifying opportunities to exceed expectations and delight customers
- Building strong product knowledge to educate and guide customers effe...