Customer Support Analyst (5312)

This role serves as the primary point of contact for users of a DoD financial management application, providing responsive support, clear communication, and operational coordination to ensure users can effectively access and use the system. In addition to user support, the role applies analytical thinking to evaluate user requests, identify recurring issues, and support cross-functional teams by translating user feedback and data into actionable insights. The position is customer-facing and requires strong communication skills, attention to detail, and the ability to manage multiple requests while contributing to continuous process and tool improvement.
**Essential Duties & Responsibilities**
+ Serve as the primary contact for the application, responding to inquiries via email and service desk tickets in a timely, professional manner
+ Monitor and manage shared inboxes to ensure all user requests are addressed and followed up on appropriately
+ Communicate clearly with user...