Customer Support Analyst

About the Role

As a Customer Support Specialist, you’ll provide post-sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. You’ll work independently and contribute to improving support processes and customer experience.

Responsibilities

Investigate and resolve technical issues using data analysis and log file review

Reproduce customer issues in test environments and escalate when needed

Provide support via phone and digital channels

Advocate for customer needs during product development

Share knowledge and support colleagues across the team

Requirements

Working knowledge of IT systems (e.g. databases, Windows, Linux)

Curiosity and a proactive approach to learning new technologies

Experience in technical support is helpful but not required

Clear communication skills and a collaborative min...