Customer Support Analyst

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Individuals in the Customer Support Analyst III role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 IT help desk support. They work with a broad range of user devices, enterprise applications, and provide office support for IT hardware and devices. 

Customer Support members respond to requests for IT support, work with users and other IT teams to fulfill requests or resolve issues, and if necessary, escalates the problem to the appropriate...