Customer Support and Operations Manager || B2B || Bangalore || upto 40 LPA

Confidential • bengaluru, karnataka, India • Posted June 26, 2026

Location bengaluru, karnataka

Job Type Full-time

Category management

Posted June 26, 2026

Customer Support and Operations Manager  
Bangalore  

 
Job Post 
We are hiring for a Customer Support and Operations Manager  for a fast-growing B2B SaaS company based in Bangalore. 
We are looking for professionals with strong experience in customer support, customer operations, and customer experience management within SaaS, internet marketplace, or software product companies. 
In this role, you will be responsible for leading customer support and operations initiatives, improving customer experience, managing cross-functional coordination, and driving process efficiency at scale. 
Key Responsibilities: 
Lead and manage customer support and operations teams 
Drive customer satisfaction, retention, and onboarding experience 
Handle escalations and ensure smooth issue resolution 
Collaborate closely with Product, Engineering, and Sales teams 

        

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