Customer Support Associate - End of Tenancy (hybrid)

flatfair • london, england, United-Kingdom • Posted June 20, 2026

Location london, england

Job Type Full-time

Category Human Resources

Posted June 20, 2026

As a Customer Support Associate, you’ll be at the heart of providing top-tier service to our tenants, landlords, agents, and partners, ensuring their needs are met quickly and effectively. You’ll also be the go-to person for managing complex queries, complaints, and escalations, helping to ensure fair and consistent outcomes. 
At flatfair, we’re on a mission to make renting easier, fairer, and more accessible for everyone. With over 1,700 reviews on Trustpilot, we’re doing things differently—and we’re just getting started! We’re looking for exceptional people to join our team and help us keep delivering outstanding customer experiences. 
Learn more about our EOT team with a day-in-the-life from our EOT Team Lead, Dean Mundey. 
Understand the EOT process with these insightful articles from our Help Centre. 
What You’ll Be Doing Support the end of tenancy process by validating charges, auditing the required documentation and documenting n...
            

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