Customer Support Coordinator
Location
bristol, england
Job Type
Full-time
Category
Human Resources
Posted
June 18, 2026
Job Summary
The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint.
Primary Responsibilities
- Acts as an inspiring role model across the team in the delivery of great customer service
- Always demonstrates positive behaviour when discussing or interacting with customers
- Always engage with customers in a professional manner so they are assured we have understood their...