Customer Support Engineer
Location
guildford, england
Job Type
Full-time
Category
IT & Technology
Posted
May 31, 2026
Job Purpose
As a Customer Support Engineer, you will be the frontline problem solver for our clients—owning the end‑to‑end case lifecycle and ensuring every interaction is fast, insightful, and high‑quality. You’ll combine technical troubleshooting, product expertise, and AI‑assisted investigation to deliver world‑class support across regions in a follow‑the‑sun model.
Main Responsibilities
Deliver end‑to‑end support for our clients, maintain high‑quality case documentation, ensure fast and accurate resolution of technical issues, and contribute to continuous improvements in knowledge and AI tools.
Success Metrics
- SLA compliance
- CSAT
- High‑quality case documentation
- Active contribution to knowledge and AI improvements
What You Bring
- 2–4 years of experience in technical or customer support (SaaS preferred)
- Strong troubleshooting skills and ability to learn com...