Customer Support Engineer
REPORTING LINE: DEPARTMENT: Service
Line Manager: Service Manager
Matrix Manager(s): Service Manager
SPECIFIC DUTIES & RESPONSIBILITIES: include the following. Other duties may be assigned.
• Repair and maintenance of analytical instrumentation
• Perform installation of equipment from delivery to sign-off
• Perform preventative maintenance per maintenance schedule
• Inform appropriate personnel on all problems using escalation procedure
• Maintain manuals
• Submit electronic paperwork timely and accurately
• Maintain excellent communication with Service Manager on all matters
• Keep customers well informed on any open issues
• Manage direct account responsibility with minimal supervision
• Knowlwdge on Micromeritics instruments will be considered a plus
IMPACT:
Major impact on customer satisfaction.
Growth and profitability of preve...