Customer Support Engineer Paymentus
Location
richmond hill, york region
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
Enhance client relations as a Customer Support Engineer at Paymentus. Focus on troubleshooting and resolving technical issues for the Paymentus application through effective communication.
Your primary responsibility involves addressing customer cases and providing satisfactory resolutions for the Paymentus platform. You will leverage your experience in root cause analysis, troubleshooting web applications, and delivering coding solutions, communicating with clients efficiently via email and phone.
Key Responsibilities:
• Resolve inquiries from customers and internal teams regarding the platform
• Conduct detailed investigations into technical issues
• Offer immediate solutions or workarounds to clients
• Develop and improve technical tools for users
• Take on urgent off-hours support as required
Requirements:
• Bachelor’s degree in Computer Science or similar
• At least 2 years troubleshooting web applications
• 2+ years of phone and email technical su...
Your primary responsibility involves addressing customer cases and providing satisfactory resolutions for the Paymentus platform. You will leverage your experience in root cause analysis, troubleshooting web applications, and delivering coding solutions, communicating with clients efficiently via email and phone.
Key Responsibilities:
• Resolve inquiries from customers and internal teams regarding the platform
• Conduct detailed investigations into technical issues
• Offer immediate solutions or workarounds to clients
• Develop and improve technical tools for users
• Take on urgent off-hours support as required
Requirements:
• Bachelor’s degree in Computer Science or similar
• At least 2 years troubleshooting web applications
• 2+ years of phone and email technical su...