Customer Support Engineer (Santa Fe)

Job Description

As a critical technical anchor in Santa Fe Province, you will safeguard the performance of mission-critical systems, including the TErrestrial Trunked RAdio (TETRA) network and the 911 Computer-Aided Dispatch (CAD) system. Your role is vital in ensuring these life-saving communication tools remain operational at all times.

You will serve as the essential technical bridge between the Integrator and Motorola’s support teams, translating complex customer requirements into flawless technical execution. By auditing implementations and collaborating with IT and Radio Frequency (RF) engineers, you ensure that on-premise hardware and software solutions meet the highest standards of reliability.

Beyond daily operations, you will establish high-performance guidelines to optimize solution health and act as the primary escalation point for all technical challenges. When necessary, you will escalate issues to providers to ensure rapid resolut...