Customer Support Engineer, Singapore

Position Overview:Fonn Group is hiring a Customer Support Engineer for our Singapore office to support cloud-native broadcast systems running production workflows at major news and sports organizations worldwide. What you'll support: Our Mimir and Saga platforms handle mission-critical content workflows for organizations like CBS News, NBCUniversal, BBC, and Sky News. When systems go down, live broadcasts stop. Your job is to keep that from happening—and fix it fast when it does. The work: First-line technical support for production environments. Troubleshoot cloud infrastructure issues, diagnose API problems, resolve authentication failures, optimize performance, and work with customer IT teams to solve integration challenges. This is hands-on technical work: reading logs, testing configurations, reproducing bugs, and implementing fixes. Location & Schedule: Based in Singapore. Part of global 24/7 support rotation covering APAC time zones, which means shift work including evenings and...