Customer Support Engineer (Technical Support – SaaS | Remote)
Location
cebu city, central visayas
Job Type
Full-time
Category
IT & Technology
Posted
May 23, 2026
About The Role
We’re looking for a highly skilled Customer Support Engineer to support a fast-growing SaaS platform. This is a high-volume, high-expectation role where you’ll handle complex technical issues, support onboarding, and help customers maximize product value.
If you enjoy problem-solving, deep technical work, and turning support interactions into customer wins — this role is for you.
What You’ll Do
- Provide technical support via live chat and Slack
- Diagnose and resolve complex issues systematically
- Assist with platform implementation and onboarding
- Create and maintain knowledge base articles
- Escalate bugs and feature requests to engineering
- Identify at-risk accounts and opportunities for growth
- Document recurring issues and contribute to playbooks
- Collaborate with global teams for 24/7 coverage
What We’re Looking For
- 2+ years of technical suppo...