Customer Support Executive (Spanish Speaking)

CXM Direct LLC • Mexico, Mexico, Mexico • Posted June 07, 2026

Location Mexico, Mexico

Job Type Full time

Category Information and Record Clerks

Posted June 07, 2026

Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
Reporting Line: Reports directly to the Head of Customer Support
Location: LATAM (Remote)
Your Role
Effectively managing the company chats, E-mails and calls
-Identifying and assessing customer’s needs to achieve satisfaction
-Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and
Portal -Offer support to the lead/client within the specified time frame
-Updating CRM and keeping records of all communications and action taken
-Interact with other departments to solve inquires raised by clients that r...
            

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