Customer Support / Helpdesk Specialist
Location
Canada, Canada
Job Type
Contract
Category
Computer Occupations
Posted
March 22, 2026
Our staffing agency is recruiting on behalf of multiple clients for Customer Support / Helpdesk Specialists to provide timely and professional assistance to customers and end-users. This role is ideal for candidates who are problem-solvers, tech-savvy, and committed to delivering exceptional customer experiences.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or ticketing systems.
- Troubleshoot technical issues and provide solutions or escalate to the appropriate team.
- Document customer interactions, solutions, and follow-ups in CRM or helpdesk software.
- Provide guidance on product/service usage, policies, and procedures.
- Track and resolve tickets efficiently, ensuring SLA (Service Level Agreement) compliance.
- Collaborate with internal teams (IT, product, or operations) to resolve complex issues.
- Maintain up-to-date knowledge of product...