Customer Support Inbound // Day Shift - Kolkata

Job Title: Customer Support - Inbound // Day Shift - Kolkata Location: Kolkata (Work From Office) Experience: 6 months - 2 Years Employment Type: Full-Time Mode of Interview: F2F Summary: We are seeking a customer-focused and detail-oriented Inbound Customer Support Executive to handle incoming calls from customers. The role involves addressing customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional communication and timely support. Responsibilities: Make outbound calls (100-150 Per day) to candidates in a professional and efficient manner. Share accurate, clear, and complete information using the appropriate tools and resources. Understand candidate queries, provide timely resolutions, or escalate issues to the concerned team when required. Maintain and update detailed records of all interactions in Excel. Prepare and manage daily, weekly, and monthly MIS reports using Excel. Ensure adherence to process guidelines and mai...