Customer Support (L2)

Globallogic • guadalajara, jalisco, Mexico • Posted June 05, 2026

Location guadalajara, jalisco

Job Type Full-time

Category Other-General

Posted June 05, 2026

About the role.We're Hiring: Customer Support Engineer L2 – Authentication & Identity InfrastructureAre you passionate about troubleshooting complex authentication environments and solving critical enterprise access issues?
We're looking for a Customer Support Engineer L2 to join a high-impact technical support team supporting mission-critical authentication and secure access platforms in a 24/7 environment.What You'll Be Working With:Active DirectoryLDAP / DNS / Group PolicyMFA & Certificate-Based AuthenticationWindows Server InfrastructureCitrix / RDS EnvironmentsSecure Access GatewaysIdentity Federation (SAML / OIDC)Enterprise Authentication SystemsWhat We're Looking For:Experience troubleshooting Windows Server and enterprise authentication issuesStrong understanding of Authentication vs Authorization conceptsHands-on experience with AD, LDAP, DNS, GPOs, certificates, and MFA troubleshootingAbility to analyze logs, isolate root causes, and perform structured troubleshootingF...
            

Interested in this role?

Click the button below to start your application.

Apply Now